Click “Play” to watch a brief video featuring Kit Welchlin from this presentation:
It is estimated that 20 percent of our population can be classified as difficult people. No matter where you go, there will be at least one to deal with. Learn to identify types of difficult people and strategies for controlling your emotions and responding appropriately.
“Thank you for the motivating session on July 27th. Your experience and helpful tips on dealing with difficult clients were most helpful and we’ve received a lot of positive feedback. You are very entertaining with your presentations and you make learning fun and enjoyable.”
Cindy Bourke, Metropolitan State University
