Click “Play” to watch a brief video featuring Kit Welchlin interviewed on this topic:
It is estimated the 20 –21% of our population can be classified as difficult people. No matter where you go there will be at least one to deal with. Difficult people look for your buttons. They don’t push your buttons; they punch them!
Participants will learn…
- the ten different types of difficult people
- the five action steps to respond rather than react
- the five stages in controlling your emotions and responding appropriately
- how to differentiate yourself from everyone else
- the fifty strategies to deal with the truly ruthless
Identify the “nasty people” and learn how to stop being hurt by them without becoming one of them!
“Thank you for the motivating session on July 27th. Your experience and helpful tips on dealing with difficult clients were most helpful and we’ve received a lot of positive feedback. You are very entertaining with your presentations and you make learning fun and enjoyable.”
Cindy Bourke, Metropolitan State University
