Click “Play” to watch a brief video featuring Kit Welchlin from this presentation:
According to the Merriam-Webster dictionary a customer is a regular or frequent buyer. According to Welchlin, a customer is your best friend! Our customers and how we serve them is not only our lifeline but the bottom line.
Research shows that we never hear from 96% of the people that are unhappy with us, our organization, or our service. Do you really know how you’re doing? Learn world-class strategies that work.
Participants will learn…
- the critical points of encounter
- five reasons why customers become unsatisfied
- why complainers are our most valued customers
- the strategies to gain and maintain positive customer relations
- the do’s and don’ts of professional customer service.
Turn that one-time customer into a lifetime customer!
“Thank you for the wonderful presentation. The attendee evaluations were very favorable, “I love Kit – he is so entertaining and very easy to listen to.” “Will use Kit’s customer service tips and share his handout with other employees of our pharmacy.” “I am recharged and ready to apply the actions.”
Marcy Peterson, Executive Director, Minnesota Pharmacists Association
